Heating & Furnace Contractors in North Little Rock, AR

"I would like to update my review due to recent issues. When I had the system serviced the unit in the attic was not put back together properly. Two days after the repair the system shut down. I found the drip pan to be full of water. I drained the water and the problem continued over and over again. I thought the drain was clogged until today when I finally noticed water pouring out from where the main duct connects to the furnace. They did not seal it properly when they serviced it. I called today after finding water leaking on to and through my ceiling. Water continued to pour out even after the system shut itself down. A service tech came out immediately and said the drain was clogged even after I showed him a video of the water streaming out before it ever made it to the drain. They vacuumed all the water out of the pan and left after they siliconed the corners of the drip pan. They did not fix the seal where I showed them the water coming from. So after they left, it started filling the drain pan again. They came back out and said there was a clog in the pea trap causing the flooding. They cut off the pea trap and said "oh yeah it's clogged, you can tell just by how heavy it is." I was skeptical which is why I was in the attic with them. I cut open the pea trap and it was not clogged at all. They replaced the drain and sealed the unit back. I think that will solve the problem but I still have a damaged ceiling. This will be a test of their customer service. I completely understand that things happen. I don't believe for a second that this was done with malicious intent or incompetence. No one is perfect and if you expect perfection then you are sure to be disappointed. At this point I do not take anything back from the original review below. I still believe in Connie and I believe she is going to do the right thing. I hope to be able to update this soon and prove that she will provide the absolute best in customer service. At this point I truly believe Connie will accept responsibility and have the damage repaired. I have recommended her to several people already and I will continue to do so. When hiring someone to repair something like an air conditioner you have to be able to trust them. I couldn't tell you what was wrong with the unit so the repair person could pretty much tell you anything and charge you for unnecessary repairs. That is not the case when you deal with Connie. In my situation it was literally as simple as grass clogging the unit on the outside of my house. She cleaned it out added some refrigerant and now it works perfectly. Connie is knowledgeable, professional, most importantly trustworthy. This time of year can take a while to get a service call scheduled but I called Connie on a Thursday after finding her on Homeadvisor, and she was here on the next day exactly when she said she would be. There wasn't a four hour window of when she might show up. She said she would be here at 1:00 and she was. I highly rec"

"He was courteous understanding and very Reliable to my needs and the prices are reasonable I would recommend this service to all my friends and family"

"Repairs were done above expectations! Very nice guy and reasonable rates."